Sooner or later every bettor has a need to contact the support service of a bookmaker’s office, no matter how well it works. In BC 1win official users have 4 ways to contact it:
- phone number;
- live chat;
- social networks.
In this article, we will talk about how each of them is organized.
1Win Support Phone Number
1Win tech support can be reached by phone.
The call is free of charge. During this time, users first hear only a robot, who greets them and thanks them for choosing a betting company. After that, a real operator joins the conversation. There is no need to press any keys for this.
The specialist will first introduce himself and ask to describe the problem. When the player does this, the operator will suggest solutions. In some cases, when the question needs to be redirected to another employee of the BC, you have to wait a few minutes. In general, the 1Win hotline does not cause any complaints.
The e-mail address of 1Win is [email protected]. Here, you have to wait much longer for an answer. The wait can last up to 24 hours. To get the problem solved as soon as possible, try to describe everything in detail in your first message.
It will not be superfluous to specify the subject of the email, your name, and your account number. The answer to the question will be sent to the same email from which the user wrote.
Online Chat
Live chat is one of the most convenient ways to contact technical support. To use it, click on the message icon in the bottom right corner. The operator will connect after the user sends him/her the first message. The maximum waiting time is usually 5 minutes.
To describe the problem more clearly, the player can attach an image to their message. Those who want to show their friendliness to the specialists will surely like emoticons. There are as many as 20 of them. The user can also download the dialogue history in HTML format to his computer.
Other Ways
If none of the above methods is not suitable, there is also an opportunity to contact the betting company through eesocial groups, but it should be noted that the pages are not designed for this purpose.
Usually, vouchers for free bets and promos for upcoming sporting events are published there. The representatives of the office in this social network will still answer simpler questions.
What Problems Will 1Win Tech Support Help to Solve?
The 1Win technical support service is able to solve the following problems:
- loss of access to your account;
- errors in the accrual or withdrawal of funds;
- misunderstanding of the rules of the BC;
- problems with receiving bonuses or wagering them;
- incorrect calculation of winnings from a bet;
- errors during registration and identification.
If there is any question that is not included in this list, do not hesitate to ask it. It is quite possible that 1Win tech support will be able to find an answer to this question. In any case, it is better to try so as not to aggravate the problem even more!